When to use it

The program is best used in the following situations:

• An individual who wants to develop their skills to be more effective in their role or to prepare themselves for a new role
  
• A company to use as part of an induction program, Customer Service Skills can be easily rolled out to all new staff
  
• As part of a "blended solution" used in conjunction with classroom training on service. The course can be used to stimulate prior learning before attending a workshop
  
• To deliver service training to staff and managers who would not otherwise receive any training due to low numbers or wide distribution of people. The course provides an effective, low cost solution to developing skills and attitude
  
• To provide a training solution to third party contractors who would not receive formal training